Privacy Policy
Last updated: November 15, 2023
At Posillipo, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, protect, and disclose the information provided by our customers in relation to our restaurant services and accommodations. By using our services and providing your personal information to us, you consent to the practices described in this policy.
Information We Collect
Restaurant Services
When you visit our restaurant, we may collect and process the following personal information during the reservation, dine-in, and payment processes:
1. Contact Information: This includes your name, email address, phone number, and mailing address. We collect this information when you make a reservation or communicate with us through our website, email, or telephone.
2. Payment Details: When you make a reservation or purchase a gift card, we will collect payment information such as credit card details or other payment methods to process your payment securely.
3. Preferences: We may collect information regarding your preferences, dietary restrictions, and special requests to ensure we provide you with the best dining experience.
4. Device and Usage Information: When you visit our website or use our mobile or online services, we automatically collect certain information about your device, browser, and usage patterns.
Accommodations
If you choose to book accommodation through our listings, we may collect and process the following personal information:
1. Contact Information: This includes your name, email address, phone number, and mailing address. We collect this information when you book through our website or communicate with us through our website, email, or telephone.
2. Booking details such as check-in and check-out dates, number of guests, and special requests.
3. Payment Details: When you book a stay, we will collect payment information such as credit card details or other payment methods to process your payment securely.
4. Reviews or feedback related to your stay.
5. Device and Usage Information: When you visit our website or use our mobile or online services, we automatically collect certain information about your device, browser, and usage patterns.
How We Use Your Information
We use the collected information for the following purposes:
1. To provide and improve our restaurant services and accommodations.
2. To communicate with you regarding reservations, bookings, or any other requested information.
3. To process payments and prevent fraudulent activities.
4. To fulfil legal obligations and respond to legal proceedings.
5. To send promotional and marketing materials, provided you have given your consent.
6. In the event of a merger, acquisition, or any other corporate restructuring, where the information may be transferred subject to the applicable data protection laws.
Data Protection and Security
We prioritise the security of your personal information. We employ administrative, technical, and physical measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. We restrict access to your information only to individuals who require it to provide the requested services.
Information Sharing and Disclosure
Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist us in delivering our restaurant services and accommodations. These service providers are strictly prohibited from using your information for any other purpose.
Legal Requirements
We may disclose your personal information in response to a legal request, including subpoenas, court orders, or other legal processes. We may also share your information to investigate, prevent, or act against illegal activities, potential threats, violations of our policies, or as otherwise required by law.
Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Your Rights
You have the right to:
1. Review and request a copy of your personal information held by us.
2. Correct any inaccurate or incomplete information we have about you.
3. Request the deletion of your personal information, subject to legal obligations.
4. Opt-out of receiving marketing communications.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and the date of the last update will be revised accordingly. We encourage you to review this policy periodically.
By choosing to use our services, you acknowledge that you have read and understood our Privacy Policy. If you have any questions or concerns about your personal information or how we handle it, please contact us via the provided contact details on our website.